GDPR Compliance

Our Commitment to Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and UK data protection legislation. This page outlines how we comply with these regulations and explains your rights.

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: When you submit a consultation request, you provide consent for us to process your information to respond to your enquiry
• Contractual necessity: Processing is necessary to provide the restoration services you request
• Legitimate interests: We may process data for business operations, provided this does not override your rights and freedoms

Data We Collect

We collect and process the following categories of personal data:

• Contact information: name and email address
• Service preferences: selected restoration services
• Communication content: messages and enquiry details you provide
• Technical data: IP address, browser type, and website usage information through essential cookies

Your GDPR Rights

Under GDPR, you have comprehensive rights regarding your personal data:

Right to Access

You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances.

Right to Restriction of Processing

You can request limitation of how we process your data in specific situations.

Right to Data Portability

You can request your personal data in a structured, commonly used format for transfer to another service provider.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

How to Exercise Your Rights

To exercise any of your GDPR rights, contact us at [email protected]. Please include sufficient information to identify your data and specify which right you wish to exercise.

We will respond to your request within one month. If your request is complex or we receive multiple requests, we may extend this period by two months and will inform you of the extension.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy:

• Active project data: retained for the duration of service provision and reasonable follow-up period
• Enquiry data without resulting projects: retained for twelve months
• Financial records: retained according to UK tax law requirements (currently six years)

After retention periods expire, we securely delete or anonymise personal data.

Data Security Measures

We implement appropriate technical and organisational measures to protect personal data:

• Secure data storage systems with access controls
• Encryption of data transmission
• Regular security assessments
• Staff training on data protection
• Confidentiality agreements with any third-party processors

International Data Transfers

Your personal data is processed and stored within the United Kingdom. We do not transfer personal data outside the UK or European Economic Area.

Data Breach Notification

In the unlikely event of a data breach affecting your personal data, we will notify you and relevant supervisory authorities as required by GDPR, typically within 72 hours of becoming aware of the breach.

Children's Data

Our services are not directed to individuals under 18. We do not knowingly collect or process personal data from children. If we discover we have inadvertently collected such data, we will delete it promptly.

Complaints

If you believe we have not complied with GDPR or UK data protection legislation, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
United Kingdom
Website: ico.org.uk

Updates to This Policy

We may update this GDPR compliance information to reflect changes in our practices or legal requirements. Material changes will be prominently posted on this page.

Contact Our Data Protection Officer

For questions about GDPR compliance or to exercise your rights:

Email: [email protected]
Address: 47 Pemberton Street, Islington, London N1 8DN, United Kingdom